Welcome to the world of business analysis, where the convergence of strategic vision and technological innovation propels organizations to new heights. As a Business Analyst specializing in Microsoft Dynamics projects, you'll be at the forefront of driving efficiency, optimizing processes, and ensuring seamless integration of cutting-edge solutions.
In this pivotal role, you'll act as the bridge between business stakeholders and technical teams, translating requirements into actionable insights and transformative solutions. Your expertise will be instrumental in leveraging the power of Microsoft Dynamics to enhance operational workflows, streamline business processes, and empower organizations to make informed decisions.
As a key contributor to the success of Eperformance projects, you will engage with cross-functional teams, conduct in-depth analyses, and play a crucial role in the implementation and continuous improvement of Microsoft Dynamics solutions and products. Join us on this exciting journey as we unlock the full potential of technology to propel businesses into a future of unparalleled success and innovation!
To ensure that we continue to offer the best service to our clients, we are currently looking for a skilled and motivated entry level Business Analyst to join our team to review the business needs and to design, implement and support Microsoft Dynamics CRM applications.
Duties and Responsibilities:
· Analyze and document client requirements and acceptance criteria, through Use Cases/User Stories and Solution Specification Documents or in DevOps as required.
· Lead and conduct client workshops, scheduling 1-on-1 sessions with customers, as needed, to address in-depth issues.
· Work closely with the Product Owner and the client to ensure optimal requirements coverage.
· Work closely with the Solutions development team and make sure the client’s requirements are well understood.
· Learn & be up to date with knowledge of the company’s products to respond with the latest information to customer inquiries and feedback.
· Help customers plan and understand the best ways to utilize CRM software or Eperformance products based on their business needs or business plans.
· Maintain a Knowledge Base of resolutions to common training and customer issues involving Dynamics 365, Power Platform, Azure and Microsoft integrated tools.
· Prepare training courseware/material and conduct training sessions for customers on Eperformance’s products and a variety of technologies such as: Microsoft Office 365, Dynamics 365, Power Platform.
· Assist in Knowledge Transfer and Training (KTT) of new and cutting-edge technical topics.
· Educate customers on the flexibility and capabilities of CRM software and Eperformance’s products so customers are encouraged to continue using Eperformance’s services.
· Deliver Course materials in person and online and training in-person at offsite client locations, if applicable.
· Assist in the Sales cycle by providing product demonstrations and responses to RFP’s.
· Assist & own the BA responsibilities for project deadlines and schedules; understand expectations set with client and recognize when issues/events may affect delivery.
· Assist the QA Manager and team in User Acceptance Testing triage and gaining client signoff.
· Able to operate independently and within a team environment.
· Assist in the triage and support of any Customer Success support tickets as and when needed.
· Work closely as a member of the Company’s business development team to close service and solution opportunities.
· Assist in the development and management of the Client Services practice for the company.
Required Qualifications:
- BS/BA in Computer Science or Information Systems or Business Management, or equivalent.
- 1+ years’ experience working with large packaged applications.
- Strong conceptual, analytic and problem-solving skills.
- Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously.
- Team player and able to effectively interact with staff at all levels of the organization.
- Must hold or be eligible to obtain a Government Security Clearance (Reliability at a minimum).
Preferred Qualifications/Assets:
- Microsoft Dynamics CRM/PowerApps Certification a strong plus.
- Microsoft Dynamics CRM/PowerApps software experience.
- Experience with Agile methodologies a plus.
- Excellent English written and verbal communication skills.
- French oral and written communication skills a plus.
- Able to operate independently and within a team environment.
- Motivated to work in a fast-paced environment.
Please note that you must be local to the Ottawa region as we would require you to occasionally work from our 150 Elgin Street office location.
Job Types: Full-time, Permanent
Salary: $60,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Ottawa, ON K2P 1L4
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